CRM — manages the subscriber
CRM acquires, serves and retains your subscribers — from the first lead to lifelong loyalty. Customer care, provisioning, billing and RADIUS, all in one place.
Built to click straight into NetXol One Suite
Customer Relationship Management shares the same data layer as NMM — so the moment it ships, your network, subscribers and business operate as one loop.
Subscriber lifecycle
Leads, signup, KYC, plans and the full customer journey.
Billing & invoicing
Recurring billing, taxes, payments and revenue records.
RADIUS / AAA
Authentication, authorisation and accounting at scale.
Helpdesk & tickets
Omni-channel support with network context from NMM.
Self-service portal & app
Customers manage packages, pay and raise complaints.
CRM analytics
Churn, ARPU, satisfaction and sales performance.
How CRM works with the rest
CRM captures the order
A new customer signs up; CRM creates the subscriber profile and selected package.
ERP fulfils & bills
CRM hands the order to ERP, which generates the work order, billing account and invoice.
NMM provisions & assures
NMM activates service via ACS, OLT and RADIUS — then feeds live status back to CRM for first-call resolution.
Want CRM first?
Join the early-access programme and help shape the roadmap.
- Subscriber lifecycle
- Billing & invoicing
- RADIUS / AAA
- Helpdesk & tickets
Put your ISP on autopilot
See NetXol on your own network in a live demo — or send us your RFP and let our team scope the whole project for you.